In British Columbia’s stunning Pacific Northwest Region, a strong collaborative partnership approach has led to the co-creation and ongoing implementation of Primary Care Networks. Anchored by the Primary Care Network Steering Committees to provide expert primary care that puts patients and families first, the Pacific Northwest Division of Family Practice is seeking to hire an Attachment Coordinator.
OPPORTUNITY DESCRIPTION:
POSITION: Attachment Coordinator (Full or Part-Time)
LOCATION: Remote- Supporting the Pacific Northwest Primary Care Networks of (Haida Gwaii, Prince Rupert Coast Tsimshian, Coast Mountain, Kitimat Haisla, Bulkley Valley Witset)
REPORTS TO: Pacific Northwest Division Attachment Lead
EMPLOYED BY: Pacific Northwest Division of Family Practice
COMPENSATION: Up to $30 dollars per hour, including a comprehensive benefits package
BACKGROUND:
BC’s Provincial Attachment System is comprised of three key registries: Health Connect Registry, Panel Registry and the Clinic and Provider Registry. The Health Connect Registry (HCR) is a provincial registry operated by HealthLink BC; all Divisions Of Family Practice and Primary Care Networks (PCNs) must utilize the Health Connect Registry as the waitlist to track unattached patients and facilitate attachment of patients to family physicians (FPs) or nurse practitioners (NPs). In some communities, there may be a supplementary Patient Attachment Mechanism, facilitated by the Division of Family Practice, to collect additional health or demographic information to inform priority attachments.
POSITION SUMMARY:
The Attachment Coordinator is responsible for supporting Pacific Northwest residents who have registered on the Health Connect Registry to connect with primary care providers (i.e., Family Physician or Nurse Practitioners who are accepting patients) within their community who can provide the resident with longitudinal primary health care services.
The Attachment Coordinator provides ongoing communication and relationship-building with local providers and primary care clinics (including clinic staff). As a public face of the Division of Family Practice and Primary Care Networks for local attachment inquiries, the Attachment Coordinator is responsible for proactively engaging and communicating with community members on attachment status and processes, as directed by policy and program guidelines.
The Attachment Coordinator will also liaise with Doctors of BC, Ministry of Health, and HealthLink BC staff, as well as other Attachment Coordinators, sharing attachment best practices and to optimize the use of the Health Connect Registry.
QUALIFICATIONS:
Secondary school graduation or equivalent, College or University Diploma preferred. A minimum of three (3) years of recent, related experience providing support in administrative health care, social services, or customer service environments, including:
• Experience and training in word processing, spreadsheets, and other standard computer applications.
• Knowledge of the BC health care system, specifically primary care.
• Knowledge of Indigenous cultural safety and humility and the ability to integrate this knowledge into practice.
• Knowledge and application of diversity, equity, and inclusion principles.
• Strong listening, written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Experience working with family doctors and/or nurse practitioners.
• Strong organizational, decision making and problem-solving skills.
• Ability to follow step-by-step procedures.
• Ability to maintain confidentiality using sound judgement, tact, and diplomacy.
• Experience participating in evaluation and reporting activities is an asset.
• Ability to interface with patients using an empathetic and patient-centered lens.
• Ability to identify barriers to care that patients may be facing and implement mitigation strategies.
Other equivalent combinations of education and experience may be considered.
RESPONSIBILITIES:
The Attachment Coordinator is responsible for the following:
1) Facilitating the match between Pacific Northwest residents registered on Health Connect Registry and local Family Physicians and Nurse Practitioners within the Pacific Northwest region who are accepting patients.
2) Supporting the accuracy of the Health Connect Registry Attachment Interface data, ensuring it has complete patient information (i.e., demographics, status, etc.).
3) Sharing appropriate information, in alignment with privacy and security policies, about patients to local providers/primary care clinics for the purposes of attachment.
4) Building relationships and understanding the capacity of primary care providers within the Pacific Northwest Division and PCN geography, utilizing information available through PAS, reports shared by the Ministry of Health (e.g., New to Practice and NP Health Authority Service Contracts) and local community knowledge of clinics and providers.
5) Participating in the ongoing design and enhancements of Health Connect Registry with HealthLink BC, in alignment with provincial policy and local attachment processes, to support attachment.
6) Monitoring and reporting on attachment progress including, if applicable, providing aggregate reports on patient attachment to support the local Division of Family Practice and/or Primary Care Network.
7) Communicating with members of the public about attachment processes and case status.
8) Ensuring that local attachment workflows comply with privacy regulations, including the Freedom of Information and Protection of Privacy Act (FOIPPA) and Personal Information Protection Act (PIPA).
9) Acts as the public face of the Primary Care Network for attachment inquiries.
10) Ensures cultural safety and humility in all aspects of support provided by the Attachment Coordinator.
11) Supports patients with contacts for local and virtual resources.
12) Provides administrative support as needed to PCN projects and Division Initiatives related to attachment.
All applicants must be residents of BC as they will be required to complete BC Services Card authentication as a term of employment. The successful applicant must complete a criminal record check before commencing employment.
The Pacific Northwest Division of Family Practice hosts a supportive working environment, and a comprehensive benefits package awaits the successful candidate recruited to the Attachment Coordinator role.
To apply for this opportunity, please submit your resume to: Emma Anderson, Attachment Lead, Pacific Northwest Division of Family Practice, at Emma.anderson@pnwdivisionbc.ca by June 30th, 2024. Please state the position title in the subject line of your email.
We thank all applicants for their interest, however, only those under consideration for the role will be contacted. The Pacific Northwest Division of Family Practice’s commitment to employment equity includes measures to eliminate discrimination and to reverse the historic under-representation of Indigenous peoples, members of racialized minority groups, persons with disabilities, women, and persons belonging to sexual orientation and/or gender identity sexual orientation minority groups within its workforce.
The Pacific Northwest Division of Family Practice acknowledges that we work on the traditional, ancestral, and unceded territories of many different Indigenous Nations throughout the Pacific Northwest Region of British Columbia. Acknowledging that we are on the traditional territories of Indigenous communities is an expression of cultural humility and involves recognizing our duty and desire to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.
For more information about the Pacific Northwest Division of Family Practice, please visit us at: https://divisionsbc.ca/pacific-northwest