Primary Care Network Patient Attachment Coordinator – Full Time Administrative Support
Bulkley Valley Witset Primary Care Network
An amazing opportunity for a full-time administrative support role as a Primary Care Network Patient Attachment Coordinator has just been announced for a talented individual who is eager to make a difference for patients and health care providers in the Bulkley Valley Witset Primary Care Network (PCN) region of British Columbia. The Bulkley Valley Witset Primary Care Network is currently in start-up! This phase follows years of planning and engagement across partners including the Witset Nation, First Nations Health Authority, Northern Health Authority, Pacific Northwest Division of Family Practice, and other community partners.
Role Summary:
Reporting to the Pacific Northwest Division of Family Practice Executive Director, the PCN Attachment Coordinator facilitates patient attachment to a primary care provider, either a family physician or a nurse practitioner, in the community of Bulkley Valley Witset and supports integration between primary care providers and community health resources. The PCN Attachment Coordinator works with the PCN team, patient medical homes (primary care clinics), the Witset Health Centre, Northern Health, and a broad range of community health care organizations, patients, and providers. As part of the PCN team, the Attachment Coordinator works in partnership with family physicians, nurse practitioners and various PCN partners to design and implement an integrated community-wide attachment program.
Key Responsibilities:
• Acts as the public face of the Bulkley Valley Witset Primary Care Network for attachment inquiries.
• Ensures cultural safety and humility in all aspects of support provided by the Attachment Coordinator.
• Communicates with family physicians, primary care clinics/patient medical homes, local hospitals, and other healthcare professionals and health organizations.
• Communicates with the public on attachment status and availability.
• Coordinates patient referrals from multiple sources to primary care providers considering matching criteria.
• Collects information from the Health Link BC to update the list of patients requesting attachment.
• Prioritizes patient attachments based on predetermined criteria.
• Oversees liaison with family physicians and nurse practitioners to determine ongoing capacity for accepting new patients.
• Follows up with family physicians and nurse practitioners after patient attachment to ensure the attachment process has been successful.
• Updates and maintains a registry of family physicians accepting new patients.
• Updates and maintains a registry of patients seeking attachment with family physicians and nurse practitioners.
• Updates and maintains data on patient attachments and generates standard reports.
• Collects, updates, and maintains anonymous data on patients who have been attached to family physicians and nurse practitioners.
• Ensures that data is maintained according to privacy standards.
• Assists with the preparation and design of improvement tools and modifies, based on feedback.
• Supports and monitors quality improvement cycles with neighbourhood physicians, leadership groups, and working group members as appropriate.
• Provides administrative support to members of the PCN as appropriate.
• Answers phones and professionally greets members and the public.
• Supports communications with members and public through multiple avenues, including telephone, email, fax and correspondence.
• Screens, prioritizes and responds to incoming requests and inquiries.
• Provides scheduling and logistics for meetings and events, including venue, meals, resources, IT equipment, and room set up; prepares and distributes related meeting materials in advance of meetings.
• Prepares clear and concise meeting minutes, including action items and due dates.
• Composes correspondence, regularly scheduled reports, briefing notes, meeting
correspondence and agendas, PowerPoint presentations and other related documents.
• Provides administrative support as needed to PCN projects and Division Initiatives
• Assists with other Division duties as required.
Qualifications
Preferred Education, Training and Experience
• Post-secondary diploma, certificate, or degree and minimum of three-years of experience working in a healthcare setting in an administrative and/or other capacities.
• Previous experience working with physicians is an asset.
• Previous customer service training/experience is an asset.
An equivalent combination of education, experience and expertise may be considered.
Preferred Skills and Abilities
• Knowledge of BC health care system and primary care
• Excellent customer service and communication skills; ability to communicate effectively, both verbally and in writing; and ability to engage physicians and clinic staff.
• Excellent interpersonal and relationship-building skills with proven diplomacy and ability to liaise with physicians and patients in a professional and courteous manner
• Exceptional time management skills with the ability to handle multiple tasks simultaneously.
• Excellent collaboration and coordination skills
• Proven ability to use Microsoft Office Suite tools for collecting and presenting information, e.g., Word, PowerPoint, Excel.
• Strong and adaptable technology skills, with an understanding of health care and patient-centred technology, are preferred.
• Knowledge of electronic medical records (EMRs) is an asset.
• Attention to detail, accuracy, and thoroughness when maintaining and summarizing information, data, and records.
• Ability to work independently and in cooperation with others.
• Proven ability to plan, lead, coordinate and inspire positive change.
• Group facilitation skills.
• This role may evolve; flexibility and adaptability to changes are required.
Working Conditions:
• Full-time, temporary hybrid model (remotely/home office) Monday–Friday during business hours 9 AM – 5 PM, with strong anticipation of the role becoming permanent.
• Ability to accommodate some evening and early morning meetings.
• Ability to travel to meetings and medical practices in the community of Bulkley Valley Witset.
• Access to a vehicle for local travel is required.
The Bulkley Valley Witset Primary Care Coordinator position is employed through the Pacific Northwest Division of Family Practice. An attractive compensation and benefits package awaits the successful candidate. A clear Criminal Records Review Act Check is required for successful candidates.
Please send your resume by December 21, 2022 to:
Colleen Enns, Executive Director, Pacific Northwest Division of Family Practice cenns@pnwdivisionbc.ca
We thank all applicants for their interest, however only those under consideration for the role will be contacted. The Pacific Northwest Division of Family Practice commitment to employment equity includes measures to eliminate discrimination and to reverse the historic under-representation of Indigenous peoples, members of racialized minority groups, persons with disabilities, women and persons belonging to sexual orientation and/or gender identity sexual orientation minority groups within its workforce.